Terms & Conditions

Swati Kalsi (https://www.swatikalsi.com) is the brand owned and operated by SWATI KALSI WORKS, registered in New Delhi, India.

GSTIN/UIN: 07ATWPK771K1ZX

Terms of Use

By using https://www.swatikalsi.com ("the Website"), you agree to the following terms. If you disagree, you may not use the Website. The Company may update these terms at any time without notice, and changes take effect immediately upon posting. Continued use implies your acceptance of the new terms. Previous agreements remain valid, but you'll need to provide proof of the terms that applied.

Privacy Policy

At SWATI KALSI WORKS, we are committed to protecting your privacy. We do not sell, rent, or share your personal information with third parties without your explicit consent. By accessing our website (www.swatikalsi.com), you agree to the terms outlined in this policy. If you do not agree, please do not use the site. This policy is subject to change without notice, so we encourage you to review it regularly.

Information Use

We use your information only to provide and improve our services. We may share your data:

  • With your consent;
  • When required by law (e.g., court orders).
  • While we take reasonable steps to protect your data, we cannot guarantee its absolute security. By using our services, you acknowledge this and agree that we are not liable for any unauthorized access or misuse of your information.

    Your Rights

  • You may opt out of receiving marketing emails at any time.
  • For any questions or concerns, please contact us at: info@swatikalsi.com
  • Use of Website Materials

    swatikalsi created this Website to share information about its brand and products for personal use. While efforts are made to accurately depict products, slight differences may occur due to technical factors like screen settings and hand made nature of the products. swatikalsi is not liable for these variations.

    All content on the Website—images, text, videos, and more—is protected by intellectual property laws. You may not reproduce, modify, distribute, or use any of it for commercial or public purposes. Unauthorized use may result in termination of access and legal consequences.

    Intellectual Property and Copyright Policy

    The design and content of the swatikalsi website, including trademarks and brand names, are protected by intellectual property laws and belong to SWATI KALSI WORKS or its affiliates. You may not copy, reproduce, or distribute any part of the website without prior written consent.

    swatikalsi grants users a limited license to browse the site, generate quotes, and place orders, while retaining all rights. Reverse engineering or tampering with the site is strictly prohibited.

    Authorized downloads do not grant ownership of content. While swatikalsi takes precautions against digital threats, it is not liable for any system damage or data loss. Users are responsible for virus protection and agree to indemnify swati kalsi against any resulting claims.

    Hyperlinks Policy

    swatikalsi provides links to third-party websites but does not endorse or guarantee their content, products, or services. It makes no claims about the accuracy or legality of such external resources.

    swatikalsi is not responsible for maintaining or ensuring access to these links and is not liable for any loss or damage resulting from their use. It also disclaims responsibility for any third-party sites linking to its own and may prohibit such links at any time.

    Pricing Policy

    All prices (if shared on the website https://www.swatikalsi.com or its sub-domain) are stated in Indian Rupees and are subject to change, at any time and without notice. swatikalsi reserves the right to change prices without prior notice at any time. swatikalsi carries out checks on a regular basis to ensure that the prices shown are correct. However, certain prices may be impacted by an error.

    General Provisions

    The content on https://www.swatikalsi.com is intended to promote swatikalsi’s products and services, though not all products may be available globally. If any part of these Terms is deemed invalid or unenforceable, the rest remain in effect. These Terms represent the full agreement between you and swatikalsi, replacing all prior understandings. A waiver of any breach does not imply a waiver of future breaches.

    Indemnification

    You agree to indemnify swatikalsi and its affiliates from any claims, losses, or liabilities—including legal fees—arising from your misuse of the site or violation of these Terms. swatikalsi may take over the defense in such cases, and you agree to cooperate fully.

    Limitation of Liability

    swatikalsi and its affiliates will not be liable for any indirect, incidental, or consequential damages (e.g., loss of profits or data) or for any harm caused by viruses or malware, regardless of the cause.

    Disclaimer

    Content on the website is for general information only and may not be current, accurate, or suitable as legal or professional advice. swatikalsi does not guarantee the reliability of third-party websites linked through its site and is not responsible for their content or any resulting damages. swatikalsi is also not liable for any loss from using the website or for temporary unavailability due to technical issues.

    Cancellation Policy

    Order once placed on the website cannot be cancelled. No reversal of payment, provision of credit notes or gift cards or offer code can be done in lieu of an amount processed on the order being requested for cancellation.

    Returns & Exchanges

    At swatikalsi, we aim for a smooth shopping experience and uphold high quality standards.

    Returns or exchanges are only accepted if the wrong product is delivered (not matching your order), or there is a genuine manufacturing defect.

    In such cases, we will replace the item with the same or a similar one after review. Requests are evaluated individually at our discretion. Please contact us at info@swatikalsi.com within 24 hours of delivery for assistance.

    Important Notes:

  • Returns/exchanges are not accepted for other reasons (e.g. color, size, quantity issues after order confirmation).
  • No refunds will be issued for incorrect or incomplete shipping details, failed delivery attempts, or refused packages.
  • Items bought on sale or at a discount are not eligible for return/exchange.
  • Inspect your package before accepting it. If damaged, note it on the delivery receipt and keep all packaging materials.
  • Customer Care

    To report a wrong or defective product, contact us at info@swatikalsi.com within 24 hours of delivery with your order number, transaction date, delivery address, and item photos.

    Shipping & Payments

    Domestic: 7–10 business days. Free shipping above INR 30,000. No COD. Major cards, UPI, wallets accepted.

  • Delivery Timeline: 7-10 business days.
  • Shipping Charges: Free for orders above INR 30,000.
  • Payment Methods: We accept all major debit and credit cards (Visa, MasterCard, American Express), net banking options, UPI, and wallets.
  • Cash on Delivery (COD) is not available.
  • International:

  • Delivery Timeline: 10-15 business days.
  • Shipping Charges: Applicable on all orders.
  • Payment Methods: Major credit cards, including Visa, MasterCard, and American Express, are accepted.
  • Cash on Delivery (COD) is not available.
  • Duties & Taxes: Import duties and taxes are not included in the order total and must be paid directly to the shipping agency upon delivery. These charges vary by destination country and are determined at the point of entry.
  • GENERAL

    SHIPPING / ORDERS PLACED: Please ensure that the shipping address is accurate and complete, including the zip code and a mobile number, to facilitate timely and accurate delivery.

    SHIPPING CHARGES: Final shipping and handling charges are calculated based on the product’s size, value, packaging, and shipping destination and will be displayed at checkout.

    TRACKING: Once shipped, tracking details will be emailed to you. You can monitor your order status on the shipping provider's website using the tracking information provided.

    NON-DELIVERY: Delivery partners will attempt delivery three times. If the package cannot be delivered due to the receiver’s unavailability, it will be returned to us. Orders returned for this reason are ineligible for refunds, repeat fulfillment, or credit notes.

    Cookie Policy

    http://www.swatikalsi.com and its sub domains uses cookies to enhance your browsing experience. This Cookie Policy should be read along with our Privacy Policy.

    What Are Cookies?

    Cookies are small data files stored in your browser that help the website remember you and personalize your experience. They are not harmful and do not store sensitive data like payment information. Cookies help us to:

  • Provide personalized content (e.g., remember your location, preferences, past orders)
  • Analyze website traffic and usage (via tools like Google Analytics) We may track your general location via IP address to improve site performance. All data collected is anonymous and never sold or shared with third parties.
  • Managing Your Cookie Preferences

    You can manage, block, or delete cookies through your browser settings. Disabling cookies may limit functionality, such as placing orders or saving preferences.

    Consent

  • Strictly necessary cookies do not require consent and expire after your session.
  • Other cookies, including third-party tracking cookies, require your opt-in consent via our website settings.
  • Contact Us:

    You can contact us at info@swatikalsi.com